Privacy Policy

1. Scope

This Privacy Policy applies to personal data collected when you use the ezSIM website (ezsim.zens.app) and related services. It does not apply to third-party linked websites or personnel not managed by us.

2. Data We Collect

When you use our services, we may collect:

• Order data: name (optional), email address, phone number — used to create orders, deliver eSIM QR Codes, and provide support.
• Payment data: processed by ECPay. We do not store your full credit card details.
• Browsing data: IP address, browser type, visit time, and click behavior — used to improve our service.
• Network speed test data: If you use our network speed test tool (/network-test), we record the IP address, approximate location, carrier information, and test results at that time, along with the network source type you optionally select. This data is used to improve service quality and analyze network conditions across markets. This feature requires no login, and the data collected is not linked to your member account or order identity.
• Cookie data: language preference, currency setting, and cart state.

We only process your personal data for the specific purposes stated above.

3. How We Use Your Data

• Processing orders and delivering eSIM cards
• Sending order confirmations, eSIM delivery notifications, and service announcements
• Analyzing site usage to improve our service
• Fraud prevention and system security
• Compliance with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL/TLS encryption across the entire site
• Database access restricted to authorized personnel, all of whom are bound by confidentiality agreements
• Regular review of security equipment and practices

When we engage third parties to process data on our behalf, we require them to maintain equivalent security standards.

5. Sharing with Third Parties

We do not sell, rent, or trade your personal data. We may share it only in the following circumstances:

• With your written consent
• As required by law
• As necessary to fulfill your order (e.g., sharing your email with our eSIM provider)
• To prevent imminent harm to you or others
• In cooperation with government or academic investigations as required by law

6. External Links

Our website may contain links to third-party sites. Those sites' privacy policies are separate from ours. Please review them independently.

7. Cookies

We use cookies to provide core site functionality (language preference, currency setting, and cart contents), and — subject to your consent — analytics and advertising cookies. On your first visit we show a consent banner where you can choose whether to accept these; you may change your choice at any time via the "Cookie Preferences" link in the footer. You may also disable cookies in your browser settings, but some features (such as the shopping cart) may not function correctly.

• Necessary cookies: required for core site functionality (cart, language and currency preferences). Cannot be disabled.
• Analytics cookies: help us understand site usage to improve our service. Enabled only with your consent.
• Advertising cookies: used to measure ad performance and relevance. Enabled only with your consent.

8. Your Rights

You have the right to:

• Access and review your personal data we hold
• Correct inaccurate personal data
• Request that we stop processing your data
• Request deletion of your personal data

📧 To exercise these rights, please contact us at service@zens.app.

9. Policy Updates

We may update this policy from time to time. The updated version will be posted on this page with a new effective date. Continued use of our service after any update constitutes acceptance of the revised policy.

10. Contact

For questions about this Privacy Policy or to make a data-related request, contact us at:

📧 service@zens.app